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最新的 HP Sales Certified HP2-I57 免費考試真題 (Q15-Q20):

問題 #15
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

  • A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
  • B. End users cannot snooze the alerts.
  • C. Only non-hybrid employees can receive end user alerts directly on their device.
  • D. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
  • E. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

答案：A,D,E

解題說明：
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

 

問題 #16
What are the benefits that Premium+ Support provides to customers? (Select three.)

  • A. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
  • B. Availability for purchase throughout the entire product lifecycle
  • C. 24x7 remote support in all countries where HP provides coverage
  • D. Ability to monitor the entire customer fleet of HP and non-HP devices
  • E. Automated ticketing streamlines & expedites repairs with high-quality support

答案：A,C,E

解題說明：
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)

 

問題 #17
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

  • A. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
  • B. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
  • C. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
  • D. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
  • E. Asset tags help customers save time and money and improve efficiency during the asset management process.

答案：A,C,E

解題說明：
Predefined asset tagging is beneficial to HP partners and customers for several reasons. First, it increases the value and potential profitability of hardware deals by offering a customizable service that enhances the asset management process (A). Second, the tags are applied during manufacturing, meaning there is no additional burden on the partner for the installation process (B). Lastly, asset tagging helps customers save time and money by simplifying the asset tracking and management processes, leading to improved operational efficiency (D)

 

問題 #18
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

  • A. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
  • B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
  • C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
  • D. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

答案：A

解題說明：
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures

 

問題 #19
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

  • A. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
  • B. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
  • C. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
  • D. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires

答案：B

解題說明：
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services

 

問題 #20
......

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HP2-I57考古題介紹: https://www.testpdf.net/HP2-I57.html

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