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Salesforce Loyalty Management Accredited Professional Exam 認定 Salesforce-Loyalty-Management 試験問題 (Q59-Q64):

質問 # 59
Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

  • A. Salesforce Slack
  • B. Salesforce Sales Cloud
  • C. Salesforce Order Management System
  • D. Salesforce Marketing Cloud

正解：D

解説：
To create personalized experiences across Cloud Kicks' customer journey, the Loyalty Consultant should utilize Salesforce Marketing Cloud (B). Marketing Cloud provides a comprehensive suite of marketing tools designed to create personalized customer journeys, segment audiences, and deliver targeted content and communications. Leveraging Marketing Cloud's capabilities in conjunction with Loyalty Management allows for the creation of highly personalized and engaging experiences for loyalty program members, enhancing customer satisfaction and loyalty.

 

質問 # 60
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

  • A. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
  • B. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the 500 points.
  • C. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
  • D. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.

正解：C、D

解説：
To award customers 500 points upon joining the Loyalty Program, two key configuration tasks are required. Firstly, a Transaction Journal with an Activity type of 'Enrollment' should be created to record the act of a customer signing up for the Loyalty Program. This transaction journal serves as a record of enrollment activities and is essential for tracking new members.
Secondly, a Process Rule needs to be created that awards 500 points when the Activity Type equals 'Enrollment'. This process rule automates the awarding of points to new members, ensuring that each new enrollment triggers the addition of 500 points to the member's account. This setup ensures a standardized and automated approach to rewarding new members, enhancing the member experience from the outset.

 

質問 # 61
Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

  • A. Create a new user and new profile for the member.
  • B. Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
  • C. Through Workspaces, check if the user profile has access to the new portal.

正解：C

解説：
When a user cannot access a Loyalty Member Portal, the Loyalty Administrator can verify the issue by checking if the user profile has access to the new portal1. This can be done through Workspaces1. The Salesforce admin enables Loyalty Management in the org and users can create profiles and assign permissions to access the loyalty application as appropriate2. If the user profile does not have the necessary permissions, they will not be able to access the portal12. Therefore, it's important to ensure that the user profile has the correct permissions for the new Loyalty Member Portal12.

 

質問 # 62
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page

  • A. Assign access by checking CRM Analytics plus user
  • B. Assign user access to permission sets for analytics for Loyalty.
  • C. Assign the user the analytics profile for analytics for Loyalty.
  • D. Assign user access to the analytics for Loyalty role.

正解：B

 

質問 # 63
A Consultant needs to set up a new tier-point reset process for a new Loyalty Program, where the data-processing engine (DE) configuration is required.
How should the Consultant set up the data-processing engine with the least configuration effort?

  • A. Create a new data-processing engine from scratch / by first principle.
  • B. Create a copy of the expire fixed non-qualifying points DPE template.
  • C. Create a copy of the expire activity based non-qualifying points DPE template.
  • D. Create a copy of the reset qualifying points DPE template.

正解：D

解説：
To set up a new tier-point reset process for a Loyalty Program with the least configuration effort, the consultant should:
Option A "Create a copy of the reset qualifying points DPE template." This approach leverages existing DPE templates designed for similar purposes, minimizing the need for extensive custom configuration.

 

質問 # 64
......

多くの人々は高い難度のSalesforce認証Salesforce-Loyalty-Management試験に合格するのは専門の知識が必要だと思います。それは確かにそうですが、その知識を身につけることは難しくないとといわれています。Salesforce業界ではさらに強くなるために強い専門知識が必要です。

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